the urge FAQs

What is the urge?

theurge.com is a fashion search engine that gives shoppers instant access to every luxury fashion product for sale online.

Since the urge’s inception in 2018, it has been seamlessly combining the racks of all the best luxury brands and retailers scattered around the world and connecting users to the items they love— driving increased sales, reach and exposure for its retail partners.

the urge’s best qualities are its speed, comprehensiveness and simplicity, making it the best source for shoppers to quickly and easily discover everywhere they can find and buy the products they’re looking for—in just one search.

the urge is headquartered in Sydney, Australia.

If you're a shopaholic and you know it, search theurge.com

Can I buy on the urge?

You cant buy products directly on theurge.com—we're not involved in any transactions or shipping of products, sorry! We help you to find the items you're looking for redirect you to stores that offer them for sale any purchases. The retailer handles your transaction, shipping, returns and any customer service enquires.

How do I know if an item is in stock?

All items are stocked by the retailers. Our technology features real-time inventory updates and continually checks our partner stores and retailer websites stock information systematically throughout the day.

However, from time to time, there may be a delay in stock levels being updated & it may not accurately reflect the retailer’s website. If this happens, please note that retailer’s availability is correct. the urge is not liable for any incorrect or invalid information.

For any questions regarding the availability of an item, please contact the retailer directly.

Where can I find what sizes are available?

Currently, the only way to check availability in your size is on the retailer’s website you are placing the order with.

Is my local currency shown?

The currency displayed is determined by your shipping country. For example, if your shipping location is Australia, the currency will be in $AUD.

Why does the price on the urge not match the retailer's price?

All prices are set by the retailer stocking the item. Our platform continually checks our partner stores and retailer websites every day to ensure we are always showing the most up to date price information.

However, on the rare occasion, there may be a delay in a price being updated & the price you see on the urge may not accurately reflect the price on the retailer’s website. If this happens, please note that retailer’s pricing is correct. the urge is not liable for any incorrect or invalid information. For any questions regarding the price of an item, please contact the retailer directly.

I am a retailer interested in getting my products to appear on the urge

Thanks for your interest! Please start by filling out this form.

I am an urge retailer and have an issue with my products or pricing

If you have a query in relation to your products or you have a take-down request, please contact us theuTeam@theurge.com and we will get back to you within 48 hours.

Prefer to contact us directly? Here’s our contact details—we’re always happy to help!
WhatsApp us: +61 410 713 679
Email us: theuTeam@theurge.com

Where is my order?

The urge is a fashion search engine where you can shop from the world’s leading fashion designers and stores at once. When you click or tap ‘Check Availability’ on an item to purchase via the urge, we redirect you to that retailer’s online website who handles your transaction, shipping and returns.

Please get in touch with the retailer you purchased from directly who will be able to provide up to date information on the status of your order.

How do I return or exchange an item?

Since we do not sell or ship any products directly, we don’t have any information about your purchase. All returns and exchanges are handled by the retailer your order was placed with.

Please get in touch with the retailer you purchased from directly to arrange your return.

ADD YOUR STOREVERIFIED STORES ONLY

Access every product for sale from the world's leading brands, stores and online retailers right here. Let the urge fashion search engine do your dirty work, finding you the items you're looking for (and at the best price too) so you can spend less time looking and more time looking your best #ShopTheWorld #ShopTheUrge

the urge may receive compensation when you click on a product and are redirected to our retail partners.